Terms & Conditions m9my –
Malaysia Betting Platform Rules

Welcome to m9my, an online betting platform operating under a recognised international licence. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and m9my ("Company", "we", "us").

By accessing m9my.net, registering an account, or using any services provided by m9my, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these Terms, you are advised not to use our platform.

These Terms should be read together with our Privacy Policy and Responsible Gaming policy, both of which form part of this agreement. m9my reserves the right to modify these Terms at any time, and such changes will take effect immediately upon being published on this website.

To register and use the services m9my, you must meet all of the following eligibility criteria:

• Aged at least 21 years of age at the time of registration.
• Not listed on any platform's self-exclusion register.
• Have full legal capacity to enter into a binding agreement.
• Do not register on behalf of another person or business entity.
• Not an employee, contractor, or immediate family member of an employee m9my.
• Residing in a jurisdiction where online betting activities are permitted.

m9my reserves the right to request age verification at any time and to suspend or terminate the account of any player who fails to prove their eligibility. Any winnings obtained by an ineligible player will be voided and the funds in question returned to the relevant account balance.

Each individual is permitted to hold only one (1) active account at m9my. Opening multiple accounts under a single individual — whether using different names, email addresses, phone numbers, IP addresses, or devices — is strictly prohibited and considered fraudulent.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as per your identification card or passport
• Valid date of birth
• An active email address that you own
• Valid Malaysian mobile number
• Current residential address

You are solely responsible for keeping your account username and password secure m9my yours. Never share your login credentials with anyone. m9my shall not be liable for any losses arising from unauthorised access resulting from your own negligence.

A Know Your Customer (KYC) process may be required before your first withdrawal is approved. Documents that may be requested include a copy of your Malaysian identity card (MyKad), proof of address, and a recent bank statement.

m9my accepts deposits via a range of secure, verified local Malaysian payment methods. All deposits are processed in real time and credited to your account within seconds to minutes, depending on the method chosen.

All deposits must be made using a payment method registered in your own name. m9my does not accept deposits from third parties. If a deposit from an unrecognised source is detected, m9my reserves the right to hold or cancel such transactions until the investigation is complete.

Withdrawal of funds from m9my subject to the following policies to ensure the safety of all parties and comply with applicable financial regulations:

• The minimum withdrawal amount is RM50 per transaction.
• The maximum daily withdrawal amount is RM30,000 for standard accounts.
• Withdrawals are processed to the bank account or e-wallet registered under the member's name only.
• Identity verification (KYC) must be completed before your first withdrawal is approved.
• Withdrawal processing times range from 15 minutes to 24 working hours, depending on the method chosen.
• Withdrawals via FPX to Maybank or CIMB accounts are typically completed within 30 minutes.

m9my reserves the right to place a withdrawal on hold for security or compliance review purposes. In such cases, our team will contact you within 24 hours with further information. Any applicable transaction fees will be clearly stated before you confirm your withdrawal.

All bonuses and promotions offered by m9my – including the welcome bonus, weekly cashback, Live Casino rebate, and VIP program – are subject to the rollover conditions and wagering requirements specified for each offer.

• Welcome Bonus 150%: Subject to a 20x rollover on the total amount (deposit + bonus) before withdrawals are permitted.
• 10% Weekly Cashback: Calculated based on net losses from the previous week. A 3x rollover is required.
• Live Casino Rebate 0.8%: Automatically credited every Monday. No rollover required.
• VIP Program: Additional benefits based on Bronze, Silver, Gold, Platinum, and Diamond tier levels.

m9my reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any attempt to abuse the bonus system — including arbitrage betting, opening multiple accounts, or using automated software — will result in bonus forfeiture and account termination.

All bets placed at m9my – whether sports betting such as Malaysia Super League football, EPL, badminton, and cricket, or casino games such as Blackjack, baccarat, roulette, and slots – is subject to the specific rules applicable to each game category.

• Confirmed bets cannot be cancelled or amended unless expressly permitted by the system.
• If a technical issue occurs during gameplay, the affected round or bet will be declared void and the funds returned.
• Odds displayed are accurate at the time the bet is placed. m9my reserves the right to correct odds that were published in error.
• Minimum and maximum bet limits for each market are set by m9my and may change at any time.
• Live in-play betting is subject to additional terms specified in the relevant sports section.

For esports and virtual sports, results are determined by actual event outcomes or simulations verified by licensed software providers. m9my is not liable for any outcome resulting from incorrect information provided by third parties.

m9my uses an advanced fraud detection system to protect the integrity of the platform and all its users. The following activities are considered serious violations and will result in immediate account termination:

• Use of automated software, bots, or scripts to manipulate games
• Collusion between players to gain an unfair advantage
• Money laundering or withdrawal of funds derived from illegal activities
• Exploitation of technical loopholes or software bugs
• Using a VPN or proxy to circumvent location detection systems
• Attempting to access another person's account without authorisation

m9my fully cooperate with the relevant authorities in financial fraud investigations. Any balance in an account suspected of fraud will be frozen until the investigation is concluded. We have zero tolerance for fraud of any kind.

m9my is fully committed to promoting responsible gaming. We believe betting should be a form of entertainment, not a burden. To that end, we provide a range of self-control tools to help players manage their betting habits:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum limit on the amount you can lose within a given period.
• Betting Break: Temporarily suspend your account for anywhere between 24 hours and 6 months.
• Self-Exclusion: Permanently close your account if needed.

If you or someone you know is struggling with a gambling problem, please contact the m9my for assistance. You may also refer to the Responsible Gaming us for more information and support resources.

You may close your account m9my at any time by contacting our customer support team. All valid balances (after deducting any bonus funds that have not met the rollover requirements) will be returned to you via your original payment method within 3–5 business days.

m9my reserves the right to suspend or terminate an account without prior notice if:

• You have breached any provision of these Terms & Conditions
• Your registration information is found to be false or misleading
• Fraudulent or abusive activity is detected in your account
• You are found to not meet the membership eligibility criteria
• Upon instruction from the relevant authorities

In the event of termination due to a breach, m9my reserves the right to withhold some or all of the account balance, subject to the outcome of an internal investigation.

To the extent permitted by applicable law, m9my shall not be liable for any indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

• Service disruptions due to system maintenance or circumstances beyond our control
• Delays in deposit or withdrawal processing caused by third parties
• Betting losses arising from legitimate game or sports outcomes
• Loss of account information or data due to user negligence

Maximum liability amount m9my against you under any circumstances shall not exceed the amount of your most recent deposit made prior to the event giving rise to the claim.

m9my reserves the right to modify, update, or replace any part of these Terms & Conditions at any time without prior notice. Changes take effect immediately upon publication of the updated version on this website.

It is your responsibility to review this Terms & Conditions page periodically. Continued use of the m9my following the publication of any amendments constitutes your acceptance of the updated Terms.

If you have any questions regarding these Terms & Conditions, please contact our customer support team via live chat or email at support@m9my.net. We are available to assist you 24 hours a day, 7 days a week.