m9my believes that gambling should be a source of entertainment, not stress. We provide a range of tools and resources to ensure every player in Malaysia can enjoy a healthy, safe, and fully controlled gaming experience.
At m9my, we understand that Malaysia Super League football, EPL, badminton, e-sports, slots and live casino are among the most popular forms of entertainment for Malaysians. That said, we also recognise that without proper control, gambling can have a negative impact on everyday life.
That is why m9my has invested in a comprehensive responsible gaming system — not merely to satisfy licensing requirements, but because we genuinely care about the wellbeing of every one of our members. From Kuala Lumpur to Johor Bahru, from Penang to Kota Kinabalu, every player m9my deserves an enjoyable experience without undue risk.
Responsible gambling does not mean you cannot have fun — it means enjoying yourself in a way that does not harm your finances, relationships or mental wellbeing. Set limits, monitor yourself, and reach out to us if you ever need help.
m9my Reminder: Gambling is for entertainment purposes only. Never gamble with money you cannot afford to lose. If gambling starts to feel like a necessity rather than entertainment, that is a sign to stop and seek help.
We offer a range of practical tools that you can activate directly from your account m9my to ensure your gambling experience stays in control.
Set your deposit limit based on your own financial capacity. Whether it's RM50 a day or RM500 a month, the system m9my will ensure you do not exceed the limits you have set. Limits can only be reduced immediately — increasing a limit requires a 72-hour waiting period.
In addition to deposit limits, you can set a maximum loss limit within a specified period. Once this limit is reached, the system m9my will automatically block any further gambling until the limit period ends. This helps you stay within a healthy budget.
Set a maximum duration for each gaming session. When the set time is almost up, m9my will send you reminders. This feature is especially useful for keeping track of time while enjoying your favourite slots or EPL Sports Betting.
Need a short break? Activate cool-off mode to block access to your account for 24 hours, 7 days, 30 days, or up to 6 weeks. During this period, you will not receive any promotional communications from m9my.
If you feel that gambling has become a serious problem, you can apply for a long-term self-exclusion from the platform m9my for a period of 6 months, 1 year, or permanently. This process cannot be reversed within the set period, as it is in place to protect you.
You can opt out of receiving promotional emails, bonus offers or gambling notifications that may trigger excessive gambling urges. Full control is in your hands through your account settings m9my .
Problem gambling rarely develops overnight. It typically starts gradually and worsens if not addressed early. m9my encourages every player to recognise these warning signs in themselves or their loved ones.
In the context of Malaysian society, social and cultural pressures can sometimes make it difficult to admit having a gambling problem. But remember – acknowledging the problem is the bravest and most important first step you can take.
If you identify two or more of the signs listed here in yourself, we encourage you to reach out to support m9my or a professional support organisation immediately.
Using rent money, utility bills, food expenses, or emergency savings to gamble on online betting platforms.
Continuing to bet with larger amounts in an attempt to recover money already lost, even when it leads to further losses.
Lying to family members or friends about the time and money spent gambling online.
Repeatedly attempting to cut back or quit gambling but failing, and feeling restless or irritable when unable to gamble.
Gambling has begun to affect your work performance, family relationships or important daily responsibilities.
Borrowing money from family, friends, or even loan sharks solely to fund online gambling.
Answer the questions on this side honestly. This is not a test — it is a self-reflection tool designed to help you understand your relationship with gambling. There are no right or wrong answers.
If you answered "Yes" to three or more questions, m9my recommends that you take precautionary steps such as setting deposit limits or contacting one of the helplines listed below.
This assessment is based on the Problem Gambling Foundation guidelines and has been adapted for the Malaysian player context. It is not a substitute for professional diagnosis.
Have you ever gambled with more money than you originally planned?
Have you ever felt the need to increase the amount you gamble in order to get the same level of excitement?
Have you repeatedly tried to cut back or stop gambling, but failed?
Has gambling caused problems in your relationships with your partner, family, or colleagues?
Have you ever lied to someone close to you about how much time or money you've spent on betting?
Have you ever borrowed money or sold belongings to fund your gambling?
Have you ever felt restless, anxious or irritable when you are unable to gamble?
Have you ever gambled as a way to escape from problems or negative feelings?
The process of setting responsible gaming limits at m9my is straightforward and can be done in just a few minutes directly from your account.
Log in to your account m9my you use your username and password. Always ensure you are using a secure personal device.
Click the profile icon at the top right corner and select "Account Settings" or "Responsible Gambling" from the dropdown menu.
Choose the type of limit you want to set — deposit limit, loss limit, session time limit, or a temporary break option, based on your needs.
Enter your desired limit value, review the details and click "Confirm". The limit will take effect immediately and you will receive a confirmation via email.
Remember: Limits can be reduced immediately, but increasing a limit requires a 72-hour cooling-off period. This is a protection feature we have deliberately built in for your benefit. If you have trouble accessing these settings, please contact support m9my via 24/7 live chat.
m9my encourages players who need help to contact the following professional organisations. All services are confidential and non-judgmental.
The hotline of the Ministry of Women, Family and Community Development Malaysia, providing counselling and referrals for dependency issues including problem gambling.
A non-profit organisation providing emotional support and confidential counselling to individuals facing life pressures, including financial difficulties caused by gambling.
While AADK's primary focus is on drugs, they also offer behavioural recovery programmes for other dependency issues, including compulsive gambling.
We understand you may have questions about our responsible gambling policies and tools m9my. Here are answers to the most frequently asked questions.
View All FAQsEnjoy Malaysia Super League football, EPL, live casino, slots and e-sports at m9my with peace of mind. Deposit easily via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and a range of local Malaysian payment methods. With our comprehensive responsible gaming system, you always stay in full control.